Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@well-ora.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Customers are eligible for a full refund once the returned product has been received and inspected at our designated return facility located in Australia. Customers are responsible for all return shipping costs, including any applicable fees associated with returning the item. Refunds will only be processed after the product has been successfully received and confirmed to meet our return requirements, and the refund will be issued to the original payment method.

Cancellation 

Our cancellation policy enables you to terminate your service within 24 hours of placing the order, with the $4.99 service charge remaining non-refundable unless otherwise specified. If your order has already been processed and shipped, kindly await its arrival and refer to our return policy highlighted above. To initiate cancellation, please email us at the provided email address. Certain exceptions may apply depending on specific promotions or offers. Upon successful cancellation, you will receive confirmation. For further assistance or inquiries, please don't hesitate to contact our dedicated customer support team.